Business and Administration Level Two

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The Business & Administration Apprenticeship provides candidates with the skills and knowledge they need to enhance their work-based skills and to forward their career in Business Administration. The programme provides candidates with the opportunity to develop key business skills which provide them with an overall awareness of both the organisation and business environment as well as giving them the opportunity to achieve a nationally recognised vocational qualification.

The Business & Administration Modern Apprenticeship framework offers specific qualifications by offering flexibility and breadth, including industry specifics and key skills.

To achieve the full certificate in Business & Administration you must complete 5 units including the 2
mandatory core units. If you are undertaking this NVQ as part of the Apprenticeship in Business & Administration, one of your optional units must be an IT related unit (unit 13, 14, 15, 16, 17, 18 or 19)

MANDATORY UNITS (2 UNITS)

UNIT 1 (Unit 201) Carry out responsibilities at work

UNIT 2 (Unit 202) Work within your business environment

OPTIONAL UNITS (32 UNITS)

UNIT 3 (Unit 110) Ensure your own actions reduce risks to Health & Safety

UNIT 4 (Unit 203) Maintain customer relations

UNIT 5 (Unit 204) Manage diary systems

UNIT 6 (Unit 205) Organise business travel and accommodation

UNIT 7 (Unit 206) Deal with visitors

UNIT 8 (Unit 207) Process customer financial transactions

UNIT 9 (Unit 208) Operate credit control procedures

UNIT 10 (Unit 209) Store, retrieve and archive information

UNIT 11 (Unit 210) Research and report information

UNIT 12 (Unit 211) Organise and support meetings

UNIT 13 (Unit 212) Use IT Systems 2 (IT User)

UNIT 14 (Unit 213) Use IT to exchange information 2 (IT User)

UNIT 15 (Unit 214) Word processing software 2 (IT User)

UNIT 16 (Unit 215) Spreadsheet software 2 (IT User)

UNIT 17 (Unit 216) Database software 2 (IT User)

UNIT 18 (Unit 217) Presentation software 2 (IT User)

UNIT 19 (Unit 218) Specialist or bespoke software 2 (IT User)

UNIT 20 (Unit 219) Use a telephone system

UNIT 21 (Unit 220) Operate office equipment

UNIT 22 (Unit 221) Prepare text from notes

UNIT 23 (Unit 222) Prepare text from shorthand

UNIT 24 (Unit 223) Prepare text from recorded audio instruction

UNIT 25 (Unit 224) Produce documents

UNIT 26 (Unit 225) Work effectively with other people

UNIT 27 (Unit 226) Calculate critical dates for sentences

UNIT 28 (Unit 227) Make administrative arrangements for the appearance of individuals at court

UNIT 29 (Unit 228) Make administrative arrangements for the movement of individuals outside the custodial establishment

UNIT 30 (Unit 229) Administer documentation for the appeals process

UNIT 31 (Unit 230) Administer personal money for individuals in custody

UNIT 32 (Unit 231) Prepare documentation to help authorities decide the condition on which to release individuals from custody

UNIT 33 (Unit 232) Make administrative arrangements for the release of individuals from custody

UNIT 34 (Unit 233) Contribute to maintaining security & protecting individuals rights in the custodial environment

KEY SKILLS

Key Skills were introduced into the NVQ framework as recent surveys showed that these were vital skills needed within the workforce. Each Key Skill is incorporated into both Level 2 & 3 and are in the following areas:

TECHNICAL CERTIFICATES

Business & Administration Level 2 including ERR (Employment Rights & Responsibilities)

Unit 1 Apply work skills in Business & Administration
Unit 2 Apply personal skills in Business & Administration