Warehousing and Storage Level Two

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EMPLOYMENT RIGHTS AND RESPONSIBILITIES

MANDATORY UNITS:

Unit 1 Maintain health, safety & security in logistics operations

Unit 2 Develop effective working relationships with colleagues in
logistics operations

Optional Units:

Choose six

Unit 3 Provide customers with information and advice on goods
and services

Unit 4 Operate equipment to perform work requirements

Unit 5 Move goods in logistics facilities

Unit 6 Receive goods from deliveries

Unit 7 Place goods in storage

Unit 8 Resolve customer service problems

Unit 9 Maintain the safety and quality of goods

Unit 10 Maintain hygiene standards in handling and storing goods

Unit 11 Process orders for dispatch to customers

Unit 12 Assemble orders for dispatch

Unit 13 Dispatch goods for delivery

Unit 14 Process returned goods

Unit 15 Sort goods and materials for recycling

Unit 16 Manage the receipt, storage, or dispatch of goods

Unit 17 Audit stock levels and stock records

KEYSKILLS:

TECHNICAL CERTIFICATE:

One examination from the Chartered Institute of Logistics & Transport

W (U5) Warehousing